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Mandatory Arbitration is a process where parties in a dispute have agreed in advance* to let an unbiased hearing Panel resolve any real estate related dispute arising between a:
*As a Realtor® member and principal, you have agreed to arbitrate any contractual dispute—including specific non-contractual disputes—that arises with another Realtor®.
Hearing Panels are composed of volunteer Realtors® who serve on MNR’s Professional Standards Committee. They arbitrate disputes between brokers, or between brokers and their clients.
During the process, the Hearing Panel follows Arbitration Guidelines established by the National Association of Realtors. This involves examining evidence, hearing arguments from both sides, and making a binding decision that settles the matter.
An MNR staff attorney is always present to help lead and structure the hearing but does not influence or vote on the Hearing Panel’s decision.
Step 1: Complete this form online: A-1: Request and Agreement to Arbitrate. Note: A Realtor® principal must sign the complaint.
Step 2: Attach a written statement of the situation, marked as Exhibit I, and any other documentation, including:
Minnesota Realtors® online filing software lets you upload any documents or exhibits.
Step 3: File your request within 180 days after closing the transaction, or within 180 days of when the issue leading to the complaint became known—whichever is later. Note: the 180-day timeline continues to run if a request is not properly filed.
Step 4: Pay the $250 filing fee online
Depending on the outcome, the fee is:
*These refunds are only given in certain circumstances. See our Fee Schedule for more information.
View Ethics Complaint Form
You can learn more by reading the following documents in the National Association of Realtors® Code of Ethics:
You can also download the complete Code of Ethics from the National Association of Realtors®.
Minnesota Realtors®11100 Bren Road WestMinnetonka, MN 55343 USA
Phone: 952-935-8313Toll Free: 800-862-6097Email: email@example.com
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