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Voluntary Arbitration is a process where parties in a dispute agree to let an unbiased Hearing Panel resolve a real estate related issue arising between:
1. All Parties Must Agree to use it
In order to participate, all parties in the dispute must agree to use our services instead of going to court.
Although non-members brokers can request arbitration, Realtor® members are not required to submit to such claims. In these cases, their participation is voluntary and optional.
Business disputes between Realtor® principals and their customers can be arbitrated by the associating if:
2. It must be an arbitrable matter
In all cases, the disputed matter must be subject to arbitration as defined in Part 10, Section 45 of the NAR Code of Ethics and Arbitration Manual.
Hearing Panels are composed of volunteer Realtors® who serve on MNR’s Professional Standards Committee. They arbitrate disputes between brokers, or between brokers and their clients.
During the process, the Hearing Panel follows Arbitration Guidelines established by the National Association of Realtors. This involves examining evidence, hearing arguments from both sides, and making a binding decision that settles the matter.
An MNR staff attorney is always present to help lead and structure the hearing but does not influence or vote on the Hearing Panel’s decision.
Step 1: Complete this form online: A-2: Request and Agreement to Arbitrate.
Step 2: Attach a written statement of the situation, marked as Exhibit I, and any other documentation, including:
Minnesota Realtors® online filing process lets you upload any documents or exhibits.
Step 3: File your request within 180 days after closing the transaction, if any, or within 180 days after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, of when the issue leading to the complaint became known—whichever is later.
Step 4: Pay the $250 filing fee online.
The fee is:
*These refunds are only given in certain circumstances. See our Fee Schedule for more information.
You can learn more by reading the following documents in the National Association of Realtors® Code of Ethics:
You can also download the complete Code of Ethics from the National Association of Realtors®.
Minnesota Realtors®11100 Bren Road WestMinnetonka, MN 55343 USA
Phone: 952-935-8313Toll Free: 800-862-6097Email: firstname.lastname@example.org
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